On the Front Line: Long-Term Care Ombudsmen
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March 31, 2020
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By Mary Day
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Like our other staff, Jimmy is working from home. If you get a call from Jimmy, you may notice his assistant, Shorty, who participates in virtual visits with nursing home residents via FaceTime. What happens on a virtual visit? "I set up calls with the administrators and discuss our role amid the crisis," says…
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